Yeah, I'll get a snake hook eventually, but until then, I'll just mostly leave her alone. When I need to get her out, I'll use the arrow without the tip. It seems to work ok. A hook would be much easier, but it's doable.
As for the history, I don't know how old she is. Just that the previous owner picked her up approx. 3 months ago from Evan Jamison, the one with the "goldfinger" balls. It may be that she came from one of those clutches, but doesn't show any sign of having those genes whatsoever.
The heat on her cage with the previous owner had become disconnected, so she was cold. And I think they only fed every other week. The male pastel they had was in the middle of, or just had residue from a Horrible shed. Pieces all over him. Anyway, hopefully she likes her new spot with much warmer temps, and higher humidity.
She'll come around, I hope, and think.