Well the suppliers dont send any info with the snakes so the lack of knowledge has nothing to do with the individual store or people. I pop the ball pythons for customers when they ask for sex and give a good guesstimate about age but let them know that the approximate age given is assuming they have eaten appropriate sized meals on an appropriate and steady schedule. and yes I've to other stores and people rarely know much other than general husbandry from a care sheet- shame- so i guess its not just u, but it is the source of the snakes who dont feel it necessary or worth it to include details.