But he is stating "facts" which are incorrect.
aalomon, You're right about PetSmart, sorry I missed that one. They don't advertise that policy at my local stores and they do not carry frozen mice/rats. That was an assumption which I am sorry for.
The problem with the policy is that they are not great for the reptile, so the policy doesn't sound great. Generally, stores follow their company policy, or they would get cited for it when the DMs take tours of the stores. The policies are what needs changing.
I don't mean to sound like PetCo is the greatest place on earth to buy reptiles, far from it and I never plan on buying a reptile from them. I'm just arguing that because you randomly walk in and see a ball with stuck shed, that doesn't mean that they don't care about their animals and they all have IBD and mites.
PetSmart is the worst, IMO. But I don't feel as if I need to voice my opinions on why because I don't possess knowledge of how that company operates.