I'm glad there are a couple in MA that aren't bad. The one I had been in was in Falmouth, but it was a few years back. They're probably better, but like I said I haven't been since I saw what I saw.
The petsmart in Hyannis is not so great either. The reptiles don't seem too bad, but there are always things that need improving, but some of the birds and stuff they get in are just sad.
There are some awesome places near my house, though. They're privately owned, and they know what they're doing for the most part. Every time I go, the guy behind the counter is browsing herp forums and such on the computer.
Not all places are so bad.