I had a similar problem at a Petsmart I used to go to. The manager was SCARED of ALL reptiles and literally wouldn't let his staff feed them or do it himself. Only time I've ever been bitten by a snake was there cuz it was so hungry. He HAD to take it to the back and feed it, but didn't even warm up the f/t mice they feed their snakes. It still ate the barely thawed pinkie...I felt so bad for it. I'd suggest calling the store, but ALSO call corporate to check on that particular store in a month or so to make sure the problem has been fixed and won't happen again...