I would print out a ball python care sheet we have here and give it to the managers! We need to try and educate! That is more important than trying to get them in trouble! I had the same experience here with a new reptile store. The tanks were dirty, old sheds, old poos and dirty water. I tried to educate by giving them the info and they said they know what they are doing and its fine so I called Animal Control and I went back a couple weeks later and it was totally cleaned up! Now they are a great store. I don't know what changed it but I am glad it did! All you can do is try!