Quote Originally Posted by pandp View Post
I would have to say after finishing the process the step is slightly-incorrect because new accounts aren't automatically given a representative. If the account is designated one, the call center people won't be able to connect you with them. They will only say they will e-mail them on your behalf. I had to make numerous calls before I found my rep and BOY WAS I GLAD WHEN I DID. She's an awesome one!!!

I digress, sorry. Thus, don't get frustrated when they can't give you his/her name and contact number. They probably don't have it yet. I hope this makes sense?
So I ask them to give me an account representative?

Thanks for the help,

Jon