I have a Petsmart and a Petco within 12 miles, the Petsmart is more like Petstupid in my opinion, I called them looking for a ceramic heat element to replace by night bulb to help with humidity, and I was looking for a Repti Glow 2.0 just for some cool lighting and the guy told me I need a Repti Glow 10.0 for a Ball Python becuase the entire tank needs to be 95* !!!!!!. The Petco in Des Moines (South Side) though is very nice, the girl I do buisness with (I call her my bug girl because she is always there when I pickup crickets) is a Vet Tech. and is very smart, she also loves the animals...and the people I deal with all own reptiles. The animals are healthy, the tanks are always clean and they always have food. Sometimes when I go in there I can see some of the animals being given meds and stuff wich I believe stems from where they came from, they will take an animal to a seperate area if they see something is wrong with it and wont bring it back out until it is better. I have never seen any animals for sale that are in poor condition.
Now as far as anything else goes, as in supplies...unless I need something that cant wait, I will order from herpsupplies.com because their stuff is half the price of a chain store. The UTH I got from there started to malfunction and burned out, I have a new one on the way, but that $40+ UTH from Petco is coming from herpsupplies for $25, and I am changing my nightglow bulb to a ceramic heat element...$40 at Petsmart because Petco dont have it, only $25 from Herpsupplies. I will buy animals from Petco, thats where I got my Crestie but unless its an emergency, I wont buy anything else from them.