I may have misunderstood you, but it seems like you purchased the animal from a guy named Josh, not clockwork. If so wouldn't your beef be with him, not clockwork? He might have a beef with them but that would be up to him to decide, would it not. Or have I missed something. Also did the paperwork come with a picture incorporated in the guarantee so you could be sure the animal is the same one sold to Josh. Just asking.... Personally i would go see the guy I bought it from.