Okay, my rep brought me down off the ledge...Man, she is the only bright light in this whole process...

However, she did add some clarifcation to what the incompetent call center people are saying. I was told to send Express Saver and Bill Recipient. Supposidly, what was suppose to be done was 2-Day Shipping and Bill Recipient. Anything besides the 2-day shipping will be charged to the account.

Once again, UNREAL!!! But thank God for my FedEx rep...