He looks good to me. In the shop I work at, he'd have been shorter than that even. We tend to shave down a ton of dogs this time of year, but from the picture of before, he didn't look to have a ton of coat to begin with. So I'd guess he wasn't matted or overly thick.

But yeah.. you say shave him.. you get a clipped down dog. Gotta tell the groomer what you want, cause we aren't mind readers.