Yeah this is sad to say the least. The petco by me is pretty good with their reptiles but the petsmart is horrible. They dont even carry ball pythons anymore as far as I can tell. I only go there if it is absolutely needed. Im boycotting petsmart for their contributions to the HSUS. Petco on the other hand, I will go to for certain things for my dogs and cat that I cant find anywhere else. I have also seen pretty bad conditions at my local petland. There is not much we can do about this other than let our friend know. Personal friends and those here at bp.net.
It is almost always a dead end to try to educate someone working there when you are simply a lowly customer. When I see things like this I shake my head and walk on just hoping that someday soon they will get a proper clue as to how to care for these animals.