I was pretty bothered by the article as well... I was going to write to them to mention something about the fact that these were irresponsible owners, and just voice my opinion, however, I never did find the place on their website to write.

I was particularly bothered by the part that said something along the lines of "just b/c you don't know anyone with an exotic pet doesn't mean you are safe... these pets get loose and attack unsuspecting strangers all the time"