Yeah sometimes they listen sometimes they don't last week I actually ran in to the "reptile guy" who actually cared about the animals. He didn't know a lot but seemed willing to learn. They had a pastel bp that was underneath the water dish so I told the guy that if he put a couple hides that were smaller so that he could feel snug in them and had one hole, unlike the huge half log he had in there, that the snake would be much happier. The guy then told me he would try that!