i'm interested in making a purchase from AP. but i'm not sure how their racks are heated, i mean i know they use flexwatt and its either back or belly heat but for the belly heat option is the flexwatt built in (recessed) into the rack like other racks out there such as rbi, boaphile etc. or is the flexwatt just taped or placed inside the rack. i'd appreciate it if i could get some pics of animal plastics racks because their site doesn't offer much detail. i'd be interested in seeing how the heat is applied and what not, but any pics of their racks will do. thanks in advance people. also which would you guys prefer from their rack line is the economy line good? or should i go with the other option they offer. another thing i wanted to include is i read their terms of sale which are..

"IV. RETURNS: We accept returns for store credit only. The amount of credit will be equal to the purchase price paid by the buyer. We do not issue credit or refunds on shipping and handling costs to or from your destination. Buyer will also be responsible to pay the shipping costs of the replacement item from our warehouse to buyer's destination. We try at all costs to avoid returns. Please make sure you ask as many questions as possible before placing an order as returns can get costly and time consuming for the buyer. Before issuing store credit, we must receive the returned item in the same condition as when it left our warehouse. Buyer will be responsible for properly packing the item for return shipping. The packing must be professionally done and the package must be strapped to a pallet to meet our carrier safety requirements. In the event the returned item arrives damaged, we will deduct the repair amount from your store credit until the damage claim funds have been issued to us from buyer or carrier. It is the buyer's responsibility to file the claim for damage. Please be advised that if the item arrives damaged due to improper packing, the claim for damage will be denied. After the item to be returned is completely packed, please call us at (515) 276-7387 so we can fax or email you the completed Bill of Lading required by the driver picking up.

V. HEATING & ELECTRICAL: Our electrical products, including our heat cable and Flexwatt, are not manufactured specifically for reptile use. Animal Plastics nor the manufacturers will be held liable for damages caused by malfunctions. By purchasing a rack or cage with heat from Animal Plastics with a heating option, you are fully aware of the dangers of electrical products. All heating elements must be run on a thermostat. By purchasing a product with heating options you are specifically asking Animal Plastics to install or provide heating elements that are commonly used in the industry, but are not approved by the manufacturer of the heating elements for this specific use. Animal Plastics and the manufacturer of the heating elements will not be held responsible for malfunctions of the heating elements or electrical elements because they are not specifically intended for use in this specific industry or application."

has anyone ever had any bad business with them before? on most websites i've seen companies stand behind their product 100% but AP is saying their not responsible for a lot of things such as heating failure, damaged packages...i'm starting to have a change of heart with these guys