I called them about three days after Christmas. They had never even sent it, even though it had been charged to my PayPal the day I ordered it. I called again about 10 days (7 business days or so) and they said if I didn't receive it soon to call back. Yesterday, after still no receiving it after 4 more business days, I called again and they said they weren't very sure. Seems like a book (or snake) would warrant at least a confirmation number with the USPS or something. I'm just frustrated because I REALLY want that book, and hopefully before they update it haha