sucks man, i recently bought a bumblebee male and he arrived the same way... now im trying to bring him back, i did keep in contact with breeder and so far he's been cool, im giving the snake till friday and if it still acting weird im gonna return it,, my snake arrived almost frozen with one heatpack, after he warmed up he was acting as if he had ibd, scary,,,, im waiting a couple days and im gonna open his tub and check....REALLY SUCKS sorry to hear you went through the same thing......ARRGGGGG