Hi,
Soak her in a tupperware container with 86f water half way up her sides for 30 minutes then just grab her head and don't let her go untill you have removed the stuck shed - use your fingers and a water sprayer.
Start at the front of the stuck shed - so it might be the edge on the tip of her nose and rub it (towards her tail ) gently.
They don't like you mesing with their heads but soemtimes you have to just resign youself to being hated for 10 minutes.
dr del