actually, dents in the eye caps are just from low humidity and dehydration or a combination of the two and will fix themselves when the animal gets re-hydrated.
now, CRACKS in the eye caps are an entirely different story. that could be a multitude of things that are not as easy to fix as the dents. Someone could have tried to pull them off with tweezers (!) or needles (!) or something else. A layer or 3 of stuck eye caps won't harm the animal and they can be left until the next shed. Just make sure it has proper humidity throughout the shedding cycle and everything should come off just fine.