Welcome to the site!
If you haven't read the caresheet here, go ahead and read that. It's pretty accurate, and gives alot of information. Remember, there is no 100% correct way to keep a BP, but these are things that are tried and true, very good guidelines.
BPs are nocturnal, so if she's out during the day something is stressing her out. If she is, in the next post list what you have her set up in, and we'll be able to help you. Main questions you want to answer:
What kind of heat source do you have? How is it regulated?
How many hides do you have? What kind are they?
Do you have digital thermometers or dials?
How big is her tank?
How old is she? (If you don't know for sure, try to get a weight and length on her and we can guesstimate, but nothing that will confirm her age)
That's the main things I can think of right now, someone might point out if I missed something.
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