Quote Originally Posted by Freakie_frog View Post
I can't speak for everyone. But it seems that this is a growing problem among breeders. There are many out there that have the time to answer questions and work to build a future customer relationship with you. You shouldn't have to chase someone down to give them hundreds of dollars of your hard earned money.

Customer service is just that a "Service" you offer your customers, whether it be overnight shipping, feeding records, swag or even a returned email. This is all customer service. Now many Consumers misunderstand this meaning too. It doesn't mean that I should get up from family dinner and answer the phone, or that I should be answering emails via blackberry during my grandmothers funeral. It does mean however that at the next available convince time I return your communication with you getting my undivided attention.

Many breeders forget a #1 rule in business. Everyone is a potential customer. Every successful business know this its why Ford advertises in Woman's Day, and jewelery stores advertise in GQ. If breeders treated every contact they make like this person intends to buy something then you wouldn't have unanswered emails, phones, ect.

How long should you wait? That's going to depend on whether you feel your time is as valuable as there's if you try again you've already expended twice as much energy as they had to get the information.
You have hit the nail on the head. I once had a guy email me asking the cost of one of my snakes with the shipping added. He had given me his ZIP code, so I checked it out for him. I emailed him back with the amount, and I got a really rude email back from him saying that it was way too much money and that he thought he could get snakes a lot cheaper online. I kept my cool though. He might find a "cheap" snake out there, but it's probably going to have issues. So I emailed him back thanking him for considering me, and offering any assistance I could once he had found a snake, even if it wasn't one of mine. I told him I'd be happy to answer any questions he might have, and not to hesitate to ask if he needed my help. He replied much less rudely, thanking me for my offer. I since haven't heard back from him, but you never know--he might become a customer one day. He might not, either, but he could tell a friend "this one girl I spoke with was really helpful, here's her website address." You never know.