I can't speak for everyone. But it seems that this is a growing problem among breeders. There are many out there that have the time to answer questions and work to build a future customer relationship with you. You shouldn't have to chase someone down to give them hundreds of dollars of your hard earned money.

Customer service is just that a "Service" you offer your customers, whether it be overnight shipping, feeding records, swag or even a returned email. This is all customer service. Now many Consumers misunderstand this meaning too. It doesn't mean that I should get up from family dinner and answer the phone, or that I should be answering emails via blackberry during my grandmothers funeral. It does mean however that at the next available convince time I return your communication with you getting my undivided attention.

Many breeders forget a #1 rule in business. Everyone is a potential customer. Every successful business know this its why Ford advertises in Woman's Day, and jewelery stores advertise in GQ. If breeders treated every contact they make like this person intends to buy something then you wouldn't have unanswered emails, phones, ect.

How long should you wait? That's going to depend on whether you feel your time is as valuable as there's if you try again you've already expended twice as much energy as they had to get the information.

More business is lost every year through neglect than through any other cause. ~ Rose F Kennedy