I have talked to her. The first email I got back was:

I'm so sorry, I actually had her in my brumation rack. :-( I started brumation at the beginning of October. I totally apologize for that. :-(
I emailed back telling her I probably wouldnt have bought her knowing that (I paid the price for a breeder or at least soon to be breeder) but I havent heard back yet. Unfortunately her guarantee only covers DOA.