It happened to me. 13ft retic was shipped delta dash from miami fl to ftw tx. the crate was picked up by the wrong loading crew and put on a different airlines all together. At that point the tracking was no longer possible. 4 days later we received a call from mexico city warehouse. WTF! the shipper had already mailed me a check for a full refund as soon as he was imformed that the package was lost. this opened all kinds of legal actions when customs found out. It was december . I did finally recieve the crate 8 days later. she was like a piece of ice and started condensating when we pulled her out of the crate. the shipper told me to hold the check and if anything happens to the animal in the next 4 months cash it. theres alot more to this story but to much to list. maybe every thing will work out ok. The shipper should refund your money in full if things go bad!