Adam at 8ball

[twistedtails]

For the record my statements aren't assumptions. I did not assume I called him, nor am I assuming he should have somebody answering his phone calls if he is not going do it himself. I sell products on a daily basis, regardless of what is going on I answer the phone. If I'm busy I will take a message or return calls from my voicemail. Why advertise inquire on a product if you are not willing to answer the inquiries? I'm just saying.

[catawhat75]

Ok, I get what you are saying. However, most of us here know Adam and know him pretty well. We know from first hand experience that his not returning calls is NOT the norm. We have explained what we know, how we know it etc. If you want to cross off one of the hands down best guys in this business due to your experiences, do so. I for one will not, based on MY experience as well as dozens of others. God forbid you have a great reputation and something happens where someone doesn't think you are fast enough and they post about your poor service skills.

I know from the horses mouth what is going on, and I am so very thankful to people like Adam. Words cannot express how much I appreciate him. For his taking time to talk to me, walk me though worries, discuss different view points, working on his projects and just being a friend. I am blessed to have someone like him who I can turn to.

Also, as a business owner myself, I cannot say that there haven't been times where I haven't been as prompt as I should have been. My loyal clients understand LIFE HAPPENS SOMETIMES! Sometimes, you have to decide what is the most important thing at that time. It is a balancing act and I for one WILL NOT FAULT someone who is 99% of the time the best in the business for customer service.

[cinderbird]

Adam is probably one of the busiest people i know. Every time i talk to him he's got another 3 projects going on, in addition to 15 other things.

Toss him another PM and he'll most likely get back to you after Tinley if he's there. Its a big show weekend, i'm sure he'll get back to you if he sees new mail/pm/whatever from you.

[twistedtails]

I have read many stories of Adam selling some excellent animals and some great customer service stories also. I'm sure he is an excellent guy! I figured that I would share my experiences with the OP who is also having a difficult time getting a hold of him. If I were at a show and seen Adam there, I might buy something from him. I just hate playing phone tag(I don't mind playing it actually as long as I have an opponent). I also am grateful for all the behind the scenes work that some of the big breeders are doing when it comes to all this legislation. My hat is off to them.

[recycling goddess]

We know from first hand experience that his not returning calls is NOT the norm. We have explained what we know, how we know it etc. If you want to cross off one of the hands down best guys in this business due to your experiences, do so. I for one will not, based on MY experience as well as dozens of others. God forbid you have a great reputation and something happens where someone doesn't think you are fast enough and they post about your poor service skills.

Just thought I'd chime in here. Just because your experience has been positive does not mean everyone else's has been. No one is perfect and surprisingly... Adam is not a God. *shocked face!*

Twisted Tails did not have a positive experience with Adam and neither have I. Does that make us wrong somehow? No it doesn't. It means that our experience was not like yours. Period.

So give TT a break here... they are simply sharing and isn't this forum what that's all about? Cause the "Adam can do no wrong simply because he's Adam" mentality that many here have doesn't mean it's the truth. It could be... perhaps... that those of us who have a negative experience with him don't share it because of this mentality.

Which I personally think is kinda sad. Heaven forbid anyone talk negative about Adam...

[catawhat75]

In no shape or form do I think Adam (or anyone else for that matter!) is a god. And lord knows I sure as hell don't follow what the so often referred to as the clique here preaches. I do however give people the benefit of the doubt when they have proven to me over and over again how much of an asset they are, especially during a major show time.
I'm sorry you had a bad experience with Adam- happens to everyone at some point. As you said, no one is perfect.

[twistedtails]

Just thought I'd chime in here. Just because your experience has been positive does not mean everyone else's has been. No one is perfect and surprisingly... Adam is not a God. *shocked face!*

Twisted Tails did not have a positive experience with Adam and neither have I. Does that make us wrong somehow? No it doesn't. It means that our experience was not like yours. Period.

So give TT a break here... they are simply sharing and isn't this forum what that's all about? Cause the "Adam can do no wrong simply because he's Adam" mentality that many here have doesn't mean it's the truth. It could be... perhaps... that those of us who have a negative experience with him don't share it because of this mentality.

Which I personally think is kinda sad. Heaven forbid anyone talk negative about Adam...

I was kind of curious to how so many people could make excuses for unexcusable business practices.

[waltah!]

I'd be willing to bet that for every one person who had a negative experience with Adam that there are 30 with a positive one. Nobody is perfect, but I can personally say that his customer service left absolutely nothing to be desired in my experiences.
Personally he's always at the top of my list when I'm looking for something new. That's not sucking up or drinking the Kool Aid or thinking Adam is God. That's just supporting a great breeder who has always been there for me even well before he ever saw a single $ from me.