Can we play nicely here for just a moment?
Back to the beginning, what exactly is the current situation? It is kind of hard to help someone if we are not fully informed of what exactly is going on.
Secondly...What exactly are your heat/humidity readings, and your current set up? This is not to throw you under the bus, this is just to get a basic idea of what kind of husbandry is going on. I think everyone genuinely just wants to help.
Third....take a glance at the care sheet I posted, to see if it is indeed an RI. If so, the snake needs antibiotics prescribed from a vet.