I had a UPS driver refuse to take our 35 lb sulcata tort because he was afraid it might get out and get him . I had to wait until the next day when our regular driver came back to work and the other driver almost lost his job . it was already paid for and the pick up was scheduled 3 days in advance because of my schedule. when I got done screaming at the people in the office they put me in contact with a supervisor who handled the whole thing and even called to make sure it was picked up the following day. so all in all a good ending. now I just bring them to UPS myself so they wont get screwed with.