Well everybody all ready got the ideas of how to take the retained shed out...but for it not to happen again I will recommend you to put your bp in a small container with room temperature water...(do this when your snake is in the later stages of shedding like when the eyes clear up) leave it there for 15-25 minutes & take it out & put it back in its enclosure it will start to shed soon as you put it in...& I've been trying this method for along time now & I've never had the retained eye shed problem ever...