That is not necessarily true and is kind of implementing that they are the only pet store to do so. Over the last 5 years Petland has gone through a couple major ownership changes. The original owner was highly supportive of puppy mills. The most recent one, not as much, but just like any other chain petstore, uses them. I'm not saying I support using them at all, but don't just blame petland, blame all chain pet stores that sell cats or dogs.