Hi,

I worked in customer service based industries for years I am well aware of how to communicate appropriately with people working in the same jobs I did.

I certainly did not state I would be treating them like garbage nor did I even imply I would be using inappropriate language or behaviour in the encounter.

However there is also a certain level of service expected from you towards the customer - and if I was being polite and had a legitimate complaint and you walked away using foul language I would definately be communicating my displeasure with your superiors.

I started as sales assistant and barman and worked my way up to manager in several shops and bars and while your post might seem fine to you I would have raked you over the coals for doing as described to a customer in either sector.

And if you had sold a rodent that had been defrosted several times and was actually decomposing to the level of parts falling off (which was the other possibility in this thread ) then any complaints about it would be justified.


dr del