Take a paper towel and put it under warm water. Now take the wet paper towel and try to work off the shedding on the head from where ever the shedding is. Try lifting up the shedding on the head by stroking the paper towel backward (like how the snake normally sheds) and work your way down the head and the neck to get the shedding off. Sorry if this was kind of confusing but it worked for my BP. My Milk snake only died from suffocating because the shedding could not come off the body, so the snake didn't shed anything off so if suffocated. I tried 2 months trying to get it off but the skin would not come off.