What is wrong with people?

[frankykeno]

Don't people have to sign for it?

If you tracked it and it said delivered, then I would assume all is well.

I always call after I've received an animal to explain good or bad news.

If the person has a signature release on file then FedEx leaves it. Both packages were left without signature by FedEx.

I don't have a signature release on file and I've had to literally tell the FedEx guy to stand still a second and let me sign the darn electronic pad thingy. I've even had them say "oh you don't need to sign" and I've told them "well actually yes I do so hand it over".

Jamie, I think this is a good lesson learned for you and for all of us that don't ship all that often. Getting a contact number and making it a part of your TOS that contact is required either by phone or email within "x" number of hours of receipt of the snake to confirm it's live arrival is a very good point and one I appreciate you raising in this thread.