For the probes i would say one in his warm hide one in the cool hide and one in the middle a bit above the ground for ambient temp. Your ball will eventually get use the handling try to avoid him as much as you can while he is a baby and he should come around on his terms when he is more comfortable with you and his surroundings. Although some snakes just are like this and will never snap out of it only time will really tell how he will turn out.