It should mean something. Big or small, a breeder is a breeder. Their business is being questioned with a simple statement, by possible customers. It is their job as the business owners, to upkeep their reputation to those possible customers by simply answering their questions.
It would take 5 minutes out of his day to snap a picture of the monitor caging, resize it and post, or email to those inquiring. Why not show the actual cages on snake bites, vs their feeding cages? That would be a smart and simplistic business move. How about his staff? I'm sure they could do the same with this problem. All the questions would be put to rest by a simple 5 minutes out of their day.
Is that not what business is about? Not just producing quality animals, but what about customer care, both pre and post-purchase? "Forum drama" or not, the questions are still being asked... yet they still go unanswered...
