Well I received my snake early Tuesday morning and have nothing but good things to say about the entire transaction. Kathy left me a message over the weekend that she would like to ship on Monday, spoke to me on Mon to verify, called again Mon night to let me know she had shipped my snake, and was available on the phone Tues morning when I received the snake. The packaging was excellent, with both a heat pack and digital thermometer. Also included with the snake was a printed care sheet, info on Kathy's business, a detailed feed/shed sheet going back to her hatch date, and a blank feed/shed sheet. The snake itself is beautiful, she has an amazing light color/pattern and a wonderful disposition. I couldn't be more pleased with how this all went and would gladly do business with Kathy again.