First off, I'm a new bp owner so this is all brand spankin' new to me. Anyway, I was away for about 4 days, leaving my brand new female het albino snake all to her lonesome. I had someone changing the water every day, although when I returned her dish was bone dry. I noticed she started her shedding process and I predicted she would shed while I was away. When I returned yesterday she hadn't shed, but on further inspection she had tried, and only got part of her head off (eye caps still on I think) I took her out and placed her in a luke-warm bath and let her soak for a while (40 mins or so, per the sticky) and it didn't seem to help. I was able to start a little shed on her belly where the "neck" would be but I don't want to be too rough with her so I left when I got just sitting there. I'm hoping she can get though the rest herself and I've already taken measures to increase the humidity. My questions are how rough do need to be? Shes not used to being handled yet being I've had her only a short time. And should I try soaking again? Some different strategies? Let her be? I'm just looking for any good advice.