It looks to me like the seller will make this good. It also looks to me like you are just angry because you want to have instant gratification and don't want to wait. You purchased a baby normal snake and it died, which will sometimes unfortunately happen. If you had spent a large amount for an expensive morph I could understand your sense of urgency but I doubt if you spent very much for this snake. The seller is just using common sense by not wanting you to waste your money and his time on shipping a new one to you. You should not be urging people to avoid doing business with this guy based on what has occurred. You may cause people to not want to do business with you so they won't risk getting publicly slammed by you over nothing. That's how I see it anyway.