Quote Originally Posted by cassandra View Post
This is actually excellent customer service. As a professional in that industry *cough*, keeping your "voice" professional and pleasant through emails can be really difficult...

I love the "send it back omg!".
I work for a company that monitors emails and records phone lines where one legitimate customer complaint can get you fired they are so crazy about excellent customer service -

You can bet I'd be emailing him back his spider too....