Quote Originally Posted by frankykeno View Post
Hold on here, they have the snake, they are doing his care but you are paying for the vet treatments that they may or may not even do? Perhaps I'm confused?

Is this a chain type store or a privately owned store?
This is what happened. I bought the one snake that was fine the very next day I bought the pastel. Both about 6 months old. I was told I could put both in the same cage and I wouldn't need another cage. I trusted what the reptile guy told me since within two consecutive days I bought two snakes and trusted his knowledge over my own. When I saw the bubbles I called right away and he told me that the snake would be fine in two days and he just needed to "dry out" because he was in his water dish and he developed a "cold." I wanted to make myself at ease so I took him to my vet to get his opinion. The two snakes stayed together for one night, and they stayed in two separate hide boxes from what I uncovered. After I got the news from the vet and he gave the pastel a culture and a shot (that may or maynot be the right medication), I went straight to the store to figure out what the next course of action, compensation, exchange, see if they stand behind their snake. From the feeling I was getting they would exchange the snake but they weren't going to compensate me for the dr.s visit because they deemed it "unnecessary and that its completely common that they get minor RIs and its normal." Dealing with that type of situation and no extra cage to put the pastel, I was stuck between buying another cage incuring about another $100.00 expense and/or figuring out another arrangement. So right now what seems has been agreed by my vet and reptile store is that the reptile store will house the snake for 7 days unmedicated. In 5 days my dr. will have the culture back determining what RI the snake has. At that time, if my snake is still showing symptoms after the 7 days is still up for debate. I really didn't know what to do!!

This sounds really horrible, but if its still symptomatic in 7 days than I feel like it might be in my best interest to ask for a full refund and compensation towards a bigger tank for Esmeralda (the non symptomatic snake), but if not I see this becoming an uphill battle. I'm just feeling really crappy that this poor snake could have had a really good home if it was taken care of properly. And what happens if Esmeralda gets sick because this reptile store sold a sick snake? The place was not a chain and they seemed perfect. The animals look really healthly and their living conditions look perfect. I feel so bad and upset about my snake right now, what should I really do now?