A sales associate at a chain pet store sells a customer a reptile, but does not give adequate information about how to care for it. The customer takes the animal home and, although he loves his new pet, cares for it improperly because he doesn't know what he's doing. In a month the animal is on its deathbed due to the improper care it has received.

Who do you feel is the BIGGEST cause of the death of this animal?

1. The customer, because he did not do the necessary research before investing in the reptile.
2. The sales associate, because he did not have adequate information for the customer and therefore should not have sold the animal.
3. The store manager(s), because they did not properly train the sales associate about how to care for certain animals and allowed him to sell them anyways.
4. The corporate office of the pet store chain, because they do not encourage the managers they hire to make quality animal care and communication to customers their top priority.

I work at a pet store, and this question has been on my mind lately. I can't really decide on an answer. (**Note: I am not the actual sales associate in this story!)