While I understand why everyone has been a little hard on Josh, I'm going to toss the other side of the coin.

Running a breeding business is STILL a business. I realize we all have lives outside of work, but if you don't plan on those occasional long days/nights, then you really shouldn't be starting a business in the first place. Being "busy" is no excuse for poor customer service. I'm not sure whether the account is accurate, but assuming it was, it was completely unprofessional.

Look, this industry has many faces. Businessmen, snake lovers, businessmen & snake lovers, riff raff and everything between. A lot of people like to push really hard that this is a hobby. I agree, however, the moment you sell your first snake, YOU should be treating it like a business, even if the IRS doesn't.

Again, I don't know the accuracy of the situation Josh described, but I DO know at the end of the day, the folks who love what they do AND they treat it like a business instead of a favor to those around them, are going to have a lot more success in this industry.