So I got my rack from Rich today. Yay! I also got my Helix, some dividers for the 32qt sweater rack, and that cleaning solution.

I also ordered the RBI 205L Infrared Thermometer... it comes in a nice metal case with a rope for your wrist, and a battery... the only problem is that the thermometer wasn't in there......

I addressed this to Rich in an email, but I feel like he won't believe me. I'm a little upset and confused at the same time. Kind of hard to explain how I feel at the moment. I'm happy that I have my stuff, but this can really ruin the mood if I don't get my thermo gun. It really costed a lot of money. This whole bunch was actually a birthday present from my girlfriend. When we opened the stuff together, I was so bewildered at the missing slot that should have held the thermometer... Oh well, I'll update you guys on what happens next I guess.

If anyone has experience with missing items during shipment, let me know what I can do. Thanks for the click.

Tony