F/U on Petco where I bought Gabe

[darkangel]

I went to Petco yesterday to follow up with that JERK manager. Yeah, he seemed sorta nice on the phone, but when I came into the store, he did NOT remember my name, then he squinted and said, "Oh, right, the snake died." He refuses to recompensate me for Gabe, although it's a mere few days past the 30-day policy, he will not pay my vet bills. We walked towards the reptile area and I asked him if he knew anything about snakes. He said he didn't. I started to get into the IBD issue again, and he pulled a ball python out of the cage and said "Look he's fine see. He's all curled up. There's nothing wrong with these." I was like "Yeah, mine appeared perfectly healthy when I bought him a MONTH ago." He assumed the health of these snakes a mere ten seconds after admitting he knew NOTHING about them. I went into the fact that other snakes could be infected and that people's collections could in turn be infected, etc... He basically shrugged it off, and at that moment I realized that everything I had said to him on the phone had gone in one ear and out the other. He did not CARE. And then he offered me a meager 10% off the purchase of a new snake. I said "10%?!!?" completely horrified by the audacity of this guy.... and he goes, "Fine, 20, because your snake died." Just so insensitive. At this point it's not even an animal to him. It's just a thing I had. The language going through my head... As we left the store, my BF said to me, "He's just like any other retail sales manager I've ever met or worked for, he only cares about the bottom line."

I wrote a letter to Petco before I ever even called. It was cut and dry, and not angry. I'm thinking about doing a little editing to it before I send it to their corporate office, including mentioning the very friendly manager "Bill".