I was considering ordering from them again but am now hesitant after hearing they have really gone downhill in customer service.
I’ve ordered a quick ship T8 from them before for my ball and it was amazing. Easily the best quality enclosure I’ve ever had, despite the wait time of about three months.

I think I saw somewhere that their lead times for all enclosures are between 18-36 weeks but had also heard other people say they haven’t gotten their order in over a year. Also heard some feedback that their customer service was pretty much nonexistent; emails don’t work and the only way you can get updates is by calling repeatedly for multiple days in a row.

It makes me sad and disappointed if this is true because they really do have amazing products but I’m no longer sure if it’s worth the trouble.

Any recent experiences with them or insight would be super helpful! Thank you so much!