Now, I'll preface this and say that I know that AP takes a long while to fulfill orders even on a good day, and covid delays have been making wait times even worse for everybody. But even so, it's been over 6 months now without a word and my mother keeps asking me about "when the snake thing I ordered is supposed to get here" and I don't have an answer for her. And it goes without saying that it's a sunken cost situation at this point since I've already waited this long, paid in full and the RHP I ordered to be installed with it was already shipped to their facility a few months prior (and Pro Products has been having their own supply issues so I got off lucky there), so there's no backing out now.

Should I just call or email them for an update? I'd hate to be that guy since I imagine they're getting calls like that all the time but, the wait's getting to be a little too much...