Ball python questions

[Bleh]

They poked their head out then stopped moving is that bad

It shouldn't be. They can behave in a way where they're poking their heads outside of the opening, or even hiding back in the safety of their egg for a number of days whilst they soak up all goodness left in the egg.

I'm sure if you went to touch the snakelet, it would soon retreat back into its shell.

Good luck.