I am sorry to read this and encourage you to reach out to Jeff. This sounds like a shipping issue, but regardless, imagine Jeff will take care of it.
I have had nothing but good experiences with Jeff Ronne, the Boaphile.
I have 12 Boaphile tanks of different sizes.
Jeff does not respond well to emails, but does pick up his phone or return phone calls quickly.
The number is on his website.
http://www.boaphileplastics.com
Please let us know how this turns out. There are differing opinions on here about Jeff and the quality of his tanks and it would be good to see how this handled.
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