I got one for my daughter for her ball python for Christmas. Took 2.5 weeks from time to order to delivery. Status to this day still says manufacturing. I did call him after 2 weeks to check on it. He was polite and answered all my questions no issues. Customer service seemed alright to me.
The cage itself...I’m not that fond of. Don’t like the acrylic doors or how the ventilation is done. Especially the vent holes in the door. There’s such a gap in between the front panel and the door that the bp can squeeze in between there. Can’t escape but can’t squeeze in there. The front panel itself just seems too big. Like the cut out isn’t cut out enough. The panels seem to flex pretty easy. Way easier than aps. I blocked off 3 of the vents in the back and it’s holding temps and humidity great though. Herpstat controlled people products radiant heat panel.
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