I'm not trying to run them down. I've seen plenty of unboxing videos with good reviews. But just on my experiences with them. I have bought a Green tree python and an Indonesian tree boa from them about three years apart. They both stayed alive long enough to make it past the guarantee. Then died. I have had several snakes, lizards, and tarantulas. And none have ever died in my care. I'm not saying they shipped me an unhealthy animal. But...
And I still look at their website and there's a lot of animals that I look at and it says out of stock. But yet they post a ton of videos on Facebook. Pretty hard to sell if they're not updating the site to get rid of the out of stock sign.
But I don't really blame them. I'll maybe one day buy something from them again. And that Rian guy seems pretty cool. But who knows...