Anyone else on the forum dealt with TGR?? I have had nothing but issues with them and will never order from them again. My first and only order was delayed due to personal issues with the manufacturer - none of which was conveyed to me until I hounded them with emails asking where my rack was.
Then I finally get the rack and find out (via online) that it was inadviseable to even use their racks due to the way the heat tape was set up without proper clips. Known to be a fire hazard.
So, I have this rack I can't even use. Has never been plugged in. I've reached out to TGR asking for replacement heat tape with the proper clips on it but of course get no response.
Unbelievable. Thankfully I only purchased a small single tub rack from them so if I have to give it away or trash it no great loss money wise but it just irks me the level of customer service they provide. The worst I've ever experienced.
I have no interest in having to re-wire this rack. If I had that sort of skill I would have built my own rack.
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